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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mr Washington

June 27, 2025

5  out of  5
rating by Mr Washington
"Ashley McCormick was great very professional and friendly."
We responded:
"Thank you for the wonderful 5 star review recognizing Alexa's efforts to provide you with the assistance you needed and customer care you deserve, Mr Washington! It is our pleasure to be able to assist you with any of your insurance questions or needs. Thank you so much for your feed back!"
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Marcus Wilson

June 27, 2025

5  out of  5
rating by Marcus Wilson
"Agent Michael Ryan Helped me out a tremendous amount by getting me both auto and life insurance Coverage. Thanks Michael!"
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Amarveer Singh

June 26, 2025

5  out of  5
rating by Amarveer Singh
"I had a great experience working with Jake Latter. He was knowledgeable and found me better coverage than I had from Geico. Turned out to cost less. Highly recommend them!"
We responded:
"Thank you for your review, Amarveer! I'm happy to hear that Jake was able to assist you in finding better coverage at a lower cost. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Cristal Christmas

June 19, 2025

5  out of  5
rating by Cristal Christmas
"Jerry was very helpful"
We responded:
"Thank you, Cristal! I'm happy to hear that Jerry was able to assist you. Our team is dedicated to providing helpful service. If you need anything else, feel free to reach out!"
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Megan Baguso

June 19, 2025

5  out of  5
rating by Megan Baguso
"Rowan was super helpful in walking me through every option. He had great suggestions and made things smooth for me!"
We responded:
"Thank you so much for sharing your experience, Megan! We’re happy to hear the team was able to guide you through your options and make the process smooth and easy. We appreciate your support and are always here if you need anything else."
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David C. Speedie

June 17, 2025

5  out of  5
rating by David C. Speedie
"Gerry was polite, thorough and most helpful. At forst I did not know why we were doing this. At the end I realized what a useful exercise it was, and actually saved some $$$ on my auto policy. Thank you for the service !"
We responded:
"Thank you for your review, David! I'm happy to hear that Gerry provided you with such helpful service and that the process turned out to be beneficial for you. It's great to know you saved on your insurance! If you have any more questions or need assistance, feel free to reach out anytime."
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XiuQin Saunders

June 16, 2025

5  out of  5
rating by XiuQin Saunders
"helpful informative service. polite and quick to scheudle and attend servie call."
We responded:
"Thank you, XiuQin! I'm happy you found our service helpful and informative. It's great to know our team was polite and efficient in scheduling and attending to your service call. If you need anything else, feel free to reach out!"
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David Brown

June 16, 2025

4  out of  5
rating by David Brown
"Always nice on the phone and helpful little expensive but well worth it"
We responded:
"Hey, David! I'm happy you find our team helpful and pleasant over the phone. We strive to provide value that matches the cost, and your input is invaluable in helping us maintain that balance. If you have any questions or need further assistance, feel free to reach out. Thank you for your feedback!"
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Ben Saxton-Ruiz

June 13, 2025

5  out of  5
rating by Ben Saxton-Ruiz
"Crys was incredibly helpful and patient while explaining some gaps in coverage in a clear and concise way. They were able to provide me with a great quote and answer all of my questions."
We responded:
"Thank you for your review, Ben! I'm happy to hear that Crys was able to assist you effectively and provide clarity on your coverage. It's great to know you received a satisfactory quote and had all your questions answered. If there's anything else you need, feel free to reach out!"
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Frank Chu

June 12, 2025

5  out of  5
rating by Frank Chu
"I have several policies with State Farm for nearly a decade now and Robert Edmonds has always been extremely helpful with any questions, claims and setting up new policies, that I may need. Robert makes everything an easy and fast process."
We responded:
"Thank you for your review, Frank! I'm happy to hear that Robert has been consistently helpful with your policies and claims over the years. We strive to make everything as easy and efficient as possible for you. If you ever have more questions or need assistance, feel free to reach out!"
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Jasmin

June 12, 2025

5  out of  5
rating by Jasmin
"Our agent, Rowan was very prompt and helpful!"
We responded:
"Thank you, Jasmin! I'm happy to hear that Rowan was prompt and helpful. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Nicolas Fredricks

June 11, 2025

1  out of  5
rating by Nicolas Fredricks
"Absolutely atrocious customer service, on a specific way. People there are generally kind and somewhat accommodating when speaking to them. However, I was lied to, repeatedly, about the same simple request, FOR YEARS, before I got an accurate answer. One simple request. Call me, before you cancel my policy. They seem happy to call me randomly to try and upsell me on additional ins. products, but apparently giving me a call to address my account is too much effort. Even though, as I said, I made this request for years. 3++ And every time up until one occasion recently, they said yes, they could do that, no problem, I'll make a note on your acct, etc. Only to. NEVER, not one time, give me a courtesy call. Except for unrelated upsell tactics. Atrocious business practice/customer service. Probably going to avoid State Farm for life after this, certainly avoiding Hunter Wyant's office. No consideration for me in this, even considering I had a major head injury 5 years ago, and sometimes could use a reminder. Instead I got shafted and offered a 40% premium increase. Real classy."
We responded:
"Nicholas, thank you for your feedback. We are disappointed to hear you are unhappy with service you have received. It is our office policy to notify customers when their policies are in danger of being cancelled due to nonpayment of premium. Legally, State Farm corporate is required to mail a letter notifying you of the premium due with the cancellation, which was sent on April 25. In addition to the required letter, we also attempted to contact you on that date but received no response. Our records indicate our team has already been in touch with you to get the policies back in force. We understand how important it is to feel supported and heard, especially when dealing with your insurance needs. If there is anything further we can do to clarify any concerns, please don’t hesitate to reach out to our office directly. We appreciate the chance to learn from this experience and hope to restore your confidence in us moving forward. Sincerely, Hunter Wyant State Farm"
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Matt Brinckman

June 9, 2025

1  out of  5
rating by Matt Brinckman
"I have had policies on multiple vehicles and multiple dwellings for over 20 years. After initiating a standard change in coverage on one house, I was notified out of the blue several weeks later that I had to get a new roof or they will drop my coverage in 10 days based on a visual inspection from the ground. Based on this and my experience from an auto claim a couple of years ago, I'll be going somewhere else for my next 20 years of insurance needs."
We responded:
"Thank you for your feedback and for being a valued customer of our agency. We truly appreciate your loyalty and the trust you've placed in us during that time. I’m sorry to hear about the challenges you’ve experienced recently, and I want to assure you that your concerns are important to us. While the decision regarding the roof inspection and coverage requirements came from the underwriting department, we understand how upsetting and unexpected this situation must have been for you. Please know that our office worked to assist you throughout this process and remains committed to helping in any way we can. We’re also glad to hear that you were happy with the service provided by our team, even though this issue was out of our control. We value your feedback and will share your concerns with the appropriate departments to ensure customer experiences like yours are taken into consideration for future improvements. If there’s anything else we can do to support you during this transition, please don’t hesitate to reach out to us directly. Thank you again for your many years of business with us, and we wish you the very best moving forward."
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Nancy Anderson

June 4, 2025

5  out of  5
rating by Nancy Anderson
"Jerry Rankin is the most helpful & thorough customer service representative that has assisted me since I've had insurance with State Farm. I would have terminated my insurance because of increase, but his expertise in giving me many options available, enabled me to remain with your company. He is no novice, and in my opinion deserve a raise. Thanks for affording me with this kind of assistance. 6/3/25: Today Jerry Rankins again assisted me with a request that I had from my mortgage holder regarding my homeowners insurance with friendliness & professionalism. I am more than satisfied with how he works with me handling ALL of my concerns in a timely manner. I still rate him a 5 🌟 employee in State Farm Ins."
We responded:
"Nancy, we are happy that Jerry was able to assist you with your home and auto insurance here in Charlottesville, Virginia. Please let us know if there is anything else that we can do to assist you with your insurance in Virginia!"
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Mason Fridley

May 30, 2025

5  out of  5
rating by Mason Fridley
"Jake Latter was absolutely awesome during the process of switching insurance companies. The process took less than 5 minutes and Jake was very professional. Thanks so much!"
We responded:
"Thank you, Mason! I'm happy to hear that Jake made your transition to State Farm smooth and efficient. We appreciate your feedback and are here for any future needs you may have. Thanks for choosing us!"
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Brent Hillhouse

May 26, 2025

5  out of  5
rating by Brent Hillhouse
"Robert has been very helpful (and patient) to me. He helped me get my insurance set up in Virginia after we relocated from Pennsylvania. He even was able to increase coverage while saving me money. Well done, Robert!"
We responded:
"Thank you, Brent, for sharing your experience! I'm glad to hear that Robert was able to assist you with setting up your insurance in Virginia and even increase your coverage while saving you money. It's wonderful to know that his patience and help made a difference. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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De Chambers

May 20, 2025

5  out of  5
rating by De Chambers
"These guys are great I’d recommend them to everyone! Especially Jerry Rankin super helpful!! Over great experience!!"
We responded:
"Thank you! I'm happy to know you had a great experience with us. Jerry is indeed a valuable part of our team, and I'm glad he could assist you. If you ever need anything else, feel free to reach out!"
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etjon xhaferaj

May 15, 2025

5  out of  5
rating by etjon xhaferaj
"I had a great experience working with Jerry on my insurance package. He was incredibly helpful, patient, and knowledgeable throughout the entire process. Jerry took the time to understand my needs and made sure I received the right coverage at a competitive rate. He explained everything clearly and made what could have been a complicated process feel easy and stress-free. I truly appreciate his professionalism and support—highly recommend working with him!"
We responded:
"Thank you for sharing your feedback! We're pleased Jerry could assist with your insurance needs. We appreciate you taking the time to let us know about your experience. Please contact us if you have any additional questions."
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Joyce Camden

May 13, 2025

5  out of  5
rating by Joyce Camden
"Ashley was attentive, informative, and professional."
We responded:
"Thank you, Joyce, for sharing your positive experience! I'm happy to hear that Ashley was attentive, informative, and professional during your interaction. Our team is dedicated to providing excellent service, and it's wonderful to know Ashley delivered on that promise. If you have any more questions or need assistance in the future, feel free to reach out!"
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Robert Schuett

May 12, 2025

5  out of  5
rating by Robert Schuett
"Jake L. did a great job looking out for me. Got me lower rates and more coverage. Also made canceling my old policy super easy."
We responded:
"Thank you, Robert! I'm glad to hear that Jake L. was able to assist you with securing lower rates and more coverage. It's wonderful that he made the process of canceling your old policy easy as well. If you have any further questions or need assistance, feel free to reach out to our office."
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Savannah Crowder

May 8, 2025

5  out of  5
rating by Savannah Crowder
"Jake Latter was super helpful! Went out of his way to save me money and help me switch to State Farm :)"
We responded:
"Thank you, Savannah, for sharing your experience! I'm happy to hear that Jake was able to assist you and help you save money while making the switch. If you need further assistance, feel free to reach out to our office."
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Estella Partington

May 7, 2025

5  out of  5
rating by Estella Partington
"Jake from State Farm was tremendously helpful! Thanks for helping me save money."
We responded:
"Thank you, Estella! I'm happy to hear that Jake was able to assist you and help save money."
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June Hyunjoo Seong

May 6, 2025

5  out of  5
rating by June Hyunjoo Seong
"1. I want to give Jerry Rankin a big shoutout! I was worried about my state farm bill, and he really reassured me of all the costs, and even helped me with making my bill more manageable! He was compassionate, efficient, and a great customer service agent. We shared candid conversations about life--wow, what a man of character he is! After my experience with Rowan and Jerry, I think I'm a lifelong loyal member of State Farm :D I hope we have cars and insurance in heaven 'cause I'll be first in line to get insured by State Farm! Thank you, Hunter, for hiring such a great team. 2. Rowan Hart was my insurance agent. He was so positive, knowledgable, efficient, and helpful. I was really grateful that I got him as my agent over anyone else. He was on the phone with me for over an hour, and he made multiple adjustments for me--I called in 3 times, and he picked up every time! Give this man a raise :) Wish you the best in your career, Rowan!"
We responded:
"Hey, June! We really appreciate you taking a moment to recognize Rowan—he puts so much care into every conversation, and it means a lot to see that come through. Your positive feedback made us smile, and we’ll absolutely make sure he sees it. Thanks again for sharing this!"
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Monica Parson

May 4, 2025

5  out of  5
rating by Monica Parson
"Was able to meet with some really good people to answer questions regarding a claim."
We responded:
"Thank you, Monica, for sharing your experience! I'm happy you found our team helpful in addressing your questions about the claim. If you have any more questions or need assistance in the future, please don't hesitate to reach out."
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Mona Cosgrove

April 30, 2025

5  out of  5
rating by Mona Cosgrove
"I made a phone call to express concerns with the fact I did not have a home policy. That is when I spoke with an Agent named Robert who provided me with awesome service and made me feel I could continue with State Farm insurance."
We responded:
"ML, we are glad that you took the time to speak with Jerry! We are so happy that he was able to assist you with your insurance. Please let us know if there is anything else that we can do for you!"